Application Performance Monitoring

Modern applications are operated in complex and dynamic environments across numerous distributed components, often managed by different departments or providers. Even if all these individual components of the service delivery chain are monitored on the provider side, it is still possible that performance problems may arise for the users.

The end users subsequently report the problem to the helpdesk – and not until then the provider is informed and can start the troubleshooting and recovery. But at that point, the damage has already happened, the employees are annoyed, the customers are upset – and until the issue is finally fixed, the colleagues remain unproductive and, in the worst case, the customers move on to the competition.

When it comes to application performance, it is crucial for your business not to react but to take a proactive approach. This means that before users report errors to you, you are already well informed about the issue, or even better: you have resolved the problem before it affects your users. End-to-end monitoring makes proactive application performance management possible.

End user monitoring with software robots:

Servicetrace software robots handle your most important digital applications the same way your employees and customers do: They identify content on the screen, click on elements and enter characters.

Unlike human users, the software robots work around the clock, at locations distributed around the world, and measure the response times for each individual transaction to the millisecond.